Sports / Casino
These terms set out how your roya138 account works, what we expect from you, and what you can expect from us. Access to and use of this platform depends on your local law and eligible regions — read these terms fully before you proceed.
By opening an account or continuing to use this platform, you confirm that you have read and accepted these terms in full. These terms form a binding agreement between you and roya138 for all activity carried out through your account — including game sessions, wallet credits and withdrawals, and any communications sent through our support channels. Eligibility is subject to the laws applicable in your location and to the eligible regions we serve. It is your responsibility to check that using this platform is permitted where you are. We do not make that determination on your behalf. Wallet activity conducted through bKash, Rocket or Bank Transfer is subject to both these terms and the individual conditions of each payment service. When a conflict exists between those conditions and ours, our terms apply to the account-side of the transaction. We reserve the right to suspend or close an account where we have reason to believe a term has been breached. Formal notice of any such action will be sent to the contact details held on your account. If your contact details change, it is your responsibility to update them through the account settings page so that all notices reach you correctly and without delay.
Wallet credits and withdrawals processed via bKash are subject to these terms on the account side. Limits and processing steps are shown inside your account at the time of the transaction.
Rocket transfers follow the same account-side rules. Any discrepancy between a Rocket receipt and your roya138 wallet balance should be reported through the support route shown in your account.
Bank Transfer deposits and withdrawals are governed by these terms alongside your bank's own conditions. Verify transfer details on the deposit page each time, as banking details may be updated.
We may update these terms when required. Continued use of your account after a published update constitutes acceptance. We will notify you via the contact details registered on your account.
Not every activity connected to your experience on this platform falls under the same rules. Some areas are covered fully by these terms; others sit with third parties whose own conditions apply. Understanding the boundary helps you know where to direct a question and which policy to consult. The four areas below map out what these terms govern and what they do not, so you can navigate any issue with clarity from the start.
Your account registration, login credentials, session activity and account suspension all fall within these terms. Rules for accessing your account are set by roya138 alone and are not shared with any third party.
Credits, withdrawals and transaction records processed through your roya138 wallet are covered here. The payment rail you choose — bKash, Rocket or Bank Transfer — carries its own provider conditions alongside ours.
Game availability, lobby layout, promotional notices and published policy documents are governed by these terms. We control what is displayed and may update content at any time with notice where required.
Game studios such as Pragmatic Play, Spadegaming, Habanero and JDB supply game content under their own licences and terms. We host that content; we do not carry liability for their independent service conditions.
These terms are not one-directional. You hold specific practical rights regarding your account data, transaction records and the ability to raise questions or request corrections. To review your transaction history, open the wallet section of your account — every credit and withdrawal is logged there with a timestamp and the payment method used, whether that is bKash, Rocket or Bank Transfer. If any account detail is incorrect — your registered name, contact number or email address — you can update it directly through the account settings page. For details that cannot be self-edited, submit a correction request to our support team using the contact route published on the support page. If you believe a term has been applied in error to your account, you have the right to raise a formal query. We will review the matter and respond to the contact details on file. Where a policy change affects your account in a material way, you may choose not to accept it, in which case you should close your account before the updated terms take effect.
Your full transaction log is available inside the wallet section. Each entry shows the payment method, amount and timestamp so you can verify every bKash, Rocket or Bank Transfer movement on your account.
Update your contact number, email or display name directly in account settings. Fields that require identity verification to change must be corrected by contacting support with the relevant documentation.
If you believe a rule has been applied incorrectly, submit a written query through the support channel. We will acknowledge it and respond within the process described on our published support page.
You may close your account at any time by contacting support. Any wallet balance remaining at the time of closure is subject to the withdrawal rules set out in the terms currently in force.
If you have a question about these terms, or need to raise a matter relating to your account, wallet or eligibility, the contact routes below are the correct paths. Use the channel most suited to your query — written queries go through email or the on-site form; urgent account issues can be raised via live chat where available.
Open the chat widget from any page when you are signed in. Use this route for account-access questions or wallet queries that need a same-session response. Availability is shown on the chat widget itself.
Send written queries about these terms, account corrections or policy concerns to the support email address published on our contact page. Include your registered account details so we can locate your record quickly.
The help form in your account dashboard lets you attach documentation for requests that require identity verification — such as correcting a registered name linked to a bKash or Bank Transfer wallet.
These terms work alongside our privacy policy to explain how account data is handled, how long records are kept, and what security measures apply to your session and wallet. We apply account-level security to all signed-in sessions; specific mechanisms are described in the security section of your account settings. Cookie use is set out in our cookie notice, accessible from the site footer. Retention of transaction and account records follows the period stated in our privacy policy — you can request a summary of what we hold by contacting support through the routes above.
Session security settings are visible and adjustable inside your account. We do not share login credentials or wallet details with third parties outside the payment rails you have chosen — bKash, Rocket or Bank Transfer.
We use cookies to maintain your session and remember account preferences. The full list of cookies we set, and how to manage them, is in the cookie notice linked in the site footer — not buried inside these terms.
Transaction records and account activity logs are retained for the period stated in our privacy policy. You can request a copy of the data we hold on your account by submitting a written request to support.
When these terms change in a material way, we publish the updated version on this page and notify you at your registered contact. Continued use after that notice constitutes acceptance of the revised terms.
The questions below address what visitors most often ask after reading these terms. If your question is not answered here, use the support routes listed in the contact section above.
Access to roya138 and the application of these terms depend on local law and your eligible region. It is your responsibility to confirm that using this platform is permitted where you are located before opening or continuing to use an account.
We may suspend or close an account where we have reason to believe a term has been breached. Formal notice is sent to the contact details registered on your account. You may raise a query about any such decision through our support channel.
Yes. Wallet activity processed via bKash, Rocket or Bank Transfer is covered on the account side by these terms. If a transaction appears incorrect in your wallet log, raise it with support and include the transaction timestamp and payment method used.
We publish updates on this page and send notice to your registered contact details. Check the date shown at the top of this page when you return. Continuing to use your account after a published update means you accept the revised version.
Some details can be updated directly in account settings. Others — particularly those tied to a verified bKash or Bank Transfer wallet — require a support request with supporting documentation. The help form in your account dashboard is the correct route for those.
Pragmatic Play, Spadegaming, Habanero and JDB supply game content under their own terms. Those apply to the game software itself. These roya138 terms govern your account, wallet and access — not the studio software conditions, which sit separately.