Sports / Casino
This page sets out how roya138 handles the details tied to your account, your gameplay activity inside the lobby, and the payment method you choose for your wallet. What applies to you and when it applies depends on your local law and the eligible region your account sits in.
We collect and hold only what's needed to run your roya138 account: your registration details, your activity across our slot rooms and live tables, and the transaction reference tied to the payment method you select for your wallet. If you deposit through bKash, transfer via Nagad, or move funds with Rocket, we keep the reference your wallet provider shares with us — not your wallet password or PIN. This page sits alongside our terms of access, and whether a given practice applies to you depends on your local law and the eligible region your account is registered in. We don't sell your account data to outside marketers, and we limit internal access to the teams handling account verification, support tickets and the technical upkeep of the lobby. Cookies on roya138 keep your session signed in and remember your display preferences; clearing them from your browser is possible at any time, though it may sign you out sooner than you expect. Where a practice changes — a new cookie category, an updated retention step — we update this page rather than messaging every account separately, so checking back here stays the reliable route. Nothing here describes an outcome on games; it only explains how we handle the details behind your account.
Your login details, device sign-in activity and the verification steps you complete when opening or updating your roya138 account fall under this policy. We log access attempts to protect your wallet from unauthorised sign-in, not to track your location beyond what your account setup requires.
References tied to bKash, Nagad or Rocket transfers you initiate — amount, timestamp, status — sit inside this policy's scope. We don't store your wallet PIN or banking password; those stay with your payment provider, outside our systems entirely.
Pages you open inside the lobby, including which slot rooms or live tables you browse, are logged at a general level to keep the catalogue responsive. This isn't shared outside roya138 for advertising on other platforms or sites.
Game studios such as Pragmatic Play, Spadegaming, Habanero and JDB supply the titles in our lobby, but they don't receive your account or payment details through us. This policy covers what roya138 itself collects and stores.
You can check the details tied to your roya138 account at any time from your profile page, where your registration details and recent payment references are listed. If something looks off — a misspelled name, an outdated contact number — you can correct it through your account settings before it affects a withdrawal check. We also let you raise a direct question about how your data is held; reaching out through the support route listed on our site gives you a written record of what was asked and answered. The reply follows the verification path shown in your account, so we may ask you to confirm your identity before releasing any detail. None of this changes based on which payment method you use; the same check-and-correct steps apply whether your wallet is linked to bKash, Nagad or Rocket.
Open the profile page tied to your roya138 account to see your registration details and the payment references logged against your wallet. This is the quickest way to spot an entry you don't recognise before raising it with support.
Update your contact number, email or display name through your account settings. Keeping these current matters most when a payment reference or verification step needs to match what your payment provider holds.
If you want to know why a particular detail is held, send that question through the support route published on the site. We keep a written log of the request and the answer given.
Where a question needs more than one reply, follow up on the same support thread rather than opening a new one. This keeps your account history in one place for whoever picks it up next.
Reach the support route listed inside your signed-in account for any question about how your data or payment references are handled. This keeps the request tied to your verified account rather than an open inbox.
Our published contact page lists the channel to use for policy questions when you aren't signed in yet. Use it for general queries about this page before you open an account.
Updates to this policy are posted on the notice area inside the lobby rather than sent as a message to every account. Checking it after a visit keeps you aligned with the current version.
Your roya138 sign-in is tied to the verification steps shown when you register or update details, and we restrict internal access to staff handling support tickets and technical upkeep. This limits how many people inside roya138 can view your wallet and gameplay history at any point.
Cookies on our site keep your session active and remember basic display settings like language and layout. You can clear or block them from your browser, though your lobby session may log out sooner than expected if you do.
We hold account and transaction records for as long as needed to keep your wallet history accurate and to answer a support question if one comes up later. How long that runs depends on the record type and the law that applies to your region.
If you want a correction made to your stored details, submit the request through your account settings or the support route listed on the site. We confirm your identity before applying any change tied to payment references or personal details.
We collect the registration details you provide when opening your account, your gameplay activity inside the lobby, and the transaction references shared by your payment provider when you use bKash, Nagad or Rocket. We don't store your wallet PIN or banking password.
Yes — your profile page inside your signed-in account lists your registration details and recent payment references. For a broader answer, raise the question through the support route published on the site and we'll respond in writing.
No. Studios such as Pragmatic Play, Spadegaming, Habanero and JDB supply the titles you see in our lobby, but they don't receive your account, payment or verification details through roya138. This policy covers only what we collect and store directly.
Cookies keep you signed into the lobby and remember basic preferences like layout or language. Clearing them from your browser may log you out sooner than you expect, so you'll need to sign in again to reach your account.
Use the support route listed inside your signed-in account, or the contact page published on the site if you haven't registered yet. Both routes keep a written record of your question and our response.
Whether a specific data practice or feature applies to you depends on your local law and the eligible region your account is registered in. Checking this page again after a region or account change is worth doing.